Our Combined Licensing and Product Operations Experience

Online Activations

Our experienced managers and analyst working with our clients redesigned the activation portals resulting in a more efficient and scalable solutions. The redesigned Activation Services allows new product integration, geographical dispersion, and cross server scalability.

Customer Support

Striving to reduce costs by consolidation of support tools and reduction of call durations, CCG teamed and collaborated with several business and operational units to improve the customer's call experience.

Licensing Expert Systems

CCG's business process modeling combined with technical systems knowledge has led to several systems deploying a meta-data approach to 'expert systems' in the Licensing and Operations areas. Expert systems build by CCG include an entitlement validation and product key assignment system and activation reporting system.

Bill of Materials

Our knowledge of SAP, product management systems (launch and release) has led to direct development of tools and systems that simplify the system complexity to the user.