Organ Donor Process Management

Organ Procurement Organizations administer an information intense process with significant communication needs, critical timing components and complex coordination requirements. This creates a high stress situation where inefficiencies can creep in and put high service levels at risk.

Our team has provided thorough process analysis and design consulting. The resulting recommendations cover the full spectrum of the Organ Donor Process to address the people, process and technology aspects. CCG is developing automated tools to support key components of the improved process. The improved process enhances hospital service levels, increases the focus time on patients and families, and increases the potential to make more organs available for transplant.

Organ Recovery Coordinators collect, manage and communicate vast amounts of information. The information is detailed, clinically significant and often time sensitive. Real-time access to patient and clinical status information helps support decision making. Standard communication connectivity is not always available. CCG is using a variety of technologies to overcome this challenge and increase communication thoroughness and accuracy. These technologies include:

• Process Management Applications that support "offline" data collection and review.
• Synchronization of remote and central data collections through a variety of communication connectivity options.
• Cellular data connectivity.
• Hands free communication in a variety of working environments.
• Portable scanners to facilitate communication of detailed clinical information.

CCG's has provided an array of consulting services which include the following.

• Analyzing and documenting current processes.
• Designing and developing improved and streamlined processes.
• Implemented a comprehensive reporting platform.
• Designing and developing process support and management applications with remote "offline" capabilities.
• Designing and implementing a central operations center to support staff and increase service levels.
• Developing best practices documentation and the methods to make the documentation available on a real-time basis.
• Aligning the people, processes and technologies to support the collection, reporting, analysis and dissemination of referral and case information.

The focus is to enhance service levels for the hospitals, patients and donor families, and to increase support for the coordinators and specialists in the field. Streamlining operations will minimize situations that cause costly delays and put organs at risk. This will make more organs available to improve and save lives.